Mariana Pena Monteiro is a seasoned service designer and UX strategist with over 9 years of experience in human-centered design. Her career spans impactful roles across the UK and Portugal, including contributions to organizations like Healthcare Improvement Scotland, TPXimpact, Admiral Pioneer, and Talkdesk. Mariana specializes in public sector innovation, leveraging participatory design methods to co-create services that are inclusive, effective, and user-focused.

An alumna of the MA Service Experience Design and Innovation program at the University of the Arts London, Mariana is also a dedicated educator. She serves as a tutor for UAL’s Service Design Short Course, where she mentors professionals in applying service design tools and methodologies.

At Productized Conference 2025, Mariana will co-facilitate the workshop “Service Design for Public Value,” offering participants practical frameworks and real-world insights into designing impactful public services.