Swarnim Srivastava is a Product Leader at Microsoft working on the next generation of infrastructure for AI agents. His work focuses on building the cloud platforms and compute foundations that enable intelligent agents to run, scale, and interact with the web and enterprise systems.

The Talk

The Missing Link in AI: AI Agents using your computer like you do

The biggest opportunities for AI are still ahead of us, not behind. Most of what we do—whether running a business, managing our lives, or getting things done—happens inside applications designed for humans. When AI can't operate in these environments, it remains a feature, not a force multiplier. This talk introduces computer-using agents (CUA): AI that interacts with software the way people do, completing tasks end-to-end across the tools we already use. No redesigns. No new platforms. No asking people to change their workflows. We'll explore why this represents a fundamental shift in what AI can actually do—and what it means for the next generation of products.

What You Will Learn

• Why AI's impact has been smaller than its capability

• How CUA agents that operate software unlock exponential utility

• What this shift means for the future of AI products